1. How can I place an order?

Simply add the item(s) of your choice on avocado.ng to your shopping cart. You can either checkout as a guest or login with your avocado.ng account to checkout. Enter your required personal details, shipping and payment information, select your preferred shipping option and checkout. In certain cases, your ordered item(s) may require a Scheduled Delivery due to size and quantity. When that happens, you will receive an email that explains how you can schedule your delivery.


2. How can I pay for my order?

Simply enter your payment information on a secured website. We accept Mastercard, Visa and Verve cards.


3. Can I cancel my order?

We encourage all our customers to be very sure before placing an order. If however, you change your mind about your order, you can cancel within 1 (one) hour of placing the order. After the 1 hour window, cancellation is subject to whether the item has been shipped. You would need to speak to an Avocado rep to verify this. All cancellations are subject to a 1.5% transaction fee.


4. Why was my order cancelled?

There are a number of reasons why your order may have been cancelled. One major reason could be because the item suddenly went out of stock. We do our best to always ensure that all items displayed are in stock. On the rare occasion where we have to cancel your order however, you will receive a notification email and a full refund.


5. Where can I find my order number?

Your order number is located in the confirmation e-mail you received right after placing an order with us.